Frequently Asked Questions

Most photos on our site are provided for illustration purposes and won't necessarily match your vehicle selection in terms of shape or look. We are always working to make our website easier to use for our customers, and we hope to make this more interactive in the future - we carry over 2,000 unique products between our car mats, boot liners and Ute Accessories so we appreciate you bearing with us!
You can take a look at our blog post on what the main differences between our Classic and Luxury mats are.
We carry more than 1,600 floor mat patterns to ensure we have your make and model of vehicle covered. If we don't already have your vehicle pattern, we can make it. We have already made 1,000s of mats for plenty of happy customers across a wide range of vehicles. Your mats are guaranteed to fit, complete with the exact safety fittings as your originals. If there happens to be any issues, we'll take back your mats, fix the issue and replace them free of charge.
All mats we manufacture are designed to fit/clip into the original fittings of your vehicle. If your vehicle didn't come with safety fixings originally, we send you clips that you can install yourself. Depending on the make and model of your vehicle, clips are generally found only on the front mats. If your vehicle has additional clips or clips in the rear of your vehicle please let us know and we can work with you.
In some cases, the mats we make are not exactly the same shape as the original mats in your car. This can be due to various reasons e.g. an imported car may have had a different original mat manufacturer to a New Zealand new. You can rest assured that all our mat patterns are manufactured with safety, practicability and protection in mind, and are fully tailored to fit although the shape may not match your original mats exactly.
Of course... you've come to the right place! Ute accessories such as Nudge Bars, Sports Bars, Tonneau covers and Side Steps can sometimes require a little modification to fit your vehicle. We can take care of those installs and modifications for you through our approved supplier in Auckland. Please note installs and custom modifications will carry an additional charge - many common charges are outlined on our product pages, however if you are unsure about a customisation or an install please contact us. All installs and customisations need to be pre booked. Equally, many of our happy customers install their own products or have a supplier of their choice install their product for them - this is also not a problem. Remember, we can ship all items over $85 anywhere in NZ free of charge!
Currently we are an online and wholesale business - you are welcome to come and visit us at our Auckland office to check out samples or make your purchase, please make a time to come in and see us first. Unfortunately we're not able to send out free samples for one-off purchases.
Delivery timeframes will be dependent on the type of product you have ordered. Many of our products are made specifically to order, where some are held in stock. Please see below for expected delivery timeframes by type of product (indicative for New Zealand only): Car mats (made to order): 5 - 6 working days Rubber Boot Liners (made to order): 10 - 12 working days Ute Accessories: 6 - 8 working days (Matte Black Ute Accessories require additional customisation and will add 2-3 days to your order). Please add 2-3 working days for delivery to rural areas.
At RubberTree we offer FREE shipping Nationwide with every purchase. Nice!
Every single product we sell at RubberTree carries a minimum 12 month warranty as outlined in our Terms and Conditions. Some products will carry a 24 or 36 month warranty, which will be listed in those product descriptions.
As a complete custom fit, getting the right make and model of vehicle is crucial in our service to you. We make many products specifically for your vehicle - simply the more information you are able to give the better. 99% of the time the make, model, year and type (Sedan, Wagon etc.) is enough for us to get the right fit for your car. However, in some situations we need a little bit more information to ensure you receive exactly the right fit for your car - your registration number often provides this for us. If for any reason you're uncomfortable giving your registration number, simply send us an enquiry with your requirements and we'll be more than happy to help.
Almost all products we sell are 100% made to order just for you. This ensures a cost effective service and product guarantee that retailers holding stock cannot do. Because of this, you can use the following as a guide on how long your order will take to be made:

Custom Car Mats: 4-5 working days
Custom Boot Liners: 8-9 working days
Custom Seat Covers: 10-15 working days
Bonnet Guards: 10-15 working days
Other Ute Accessories are held in stock and shipped direct from our supplier in 3-4 working days.

In addition to these lead times, please allow overnight delivery for the North Island, 1-2 working days for the South Island, and 4-5 working days for Australia. Rural deliveries can sometimes take up to 3 days longer.
At RubberTree we use DPS Payment Express to process all your transaction information. You can rest easy knowing that Payment Express is one of the world's largest payment gateway providers with over 15,000 merchants using their services. You will use DPS to pay for items on many other websites and retail shopfronts with your debit or credit cards throughout New Zealand and the world. Through Payment Express and our E-Commerce platform, we are fully PCI DSS compliant and certified with all major credit card brands. If you would like to know more about the security of your information through using Payment Express, you can take a look here.

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